Frequently Asked Questions - Blackstone Valley Community Health Care Patients

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FAQs

  1. What are the regular office hours? 
    We are open from 8am to 5pm and providers can be reached at 401-722-0081. A provider is available after hours for important medical issues.
     
  2. Are you opened, evenings, weekends and holidays?
    Yes, we offer Express Health Services Monday through Fridday, 8am to 5pm and every Saturday, 8a to 4:30pm in Central Falls. APPOINTMENT REQUIRED, call first. Click here for our Holiday Schedule.  
     
  3. Are there same day sick visits/or at what time should I call for a sick visit tomorrow?
    Sick visits are available by appointment, Monday through Friday, at our Primary Care sites. We offer Express Services in Central Falls at 1000 Broad St, APPOINTMENT REQUIRED.
     
  4. What should I bring to my new patient appointment?
    Please bring any previous medical bottles and records from former doctor’s office, Insurance cards, ID, and if you do not have insurance, paystubs or some proof of income to help you apply for a sliding fee discount. Click here for more information. 
     
  5. What can I expect at the first appointment?
    You will meet with our Patient Enrollment and Engagement Specialist first for a Welcome Appointment.  Next, your first provider appointment is a meet and greet.  Your provider may not be able to do a complete physical depending if patient has already received one that year, but providers go through past medical history, family history, etc. The provider may order some lab work for patient and/or send out any refills that are needed.
     
  6. Can I sign up for insurance here? What documents should I bring?
    Yes, we have Patient Enrollment and Engagement Specialist that are available to work with patients and guide them through the insurance application process. Please have the following documents: Photo ID, Pay stubs, Social Security card, immigration documents, etc. 
     
  7. I don’t have insurance, do you offer any discount?
    We offer a sliding fee scale, no patient is denied based on their ability to pay. You may be qualified for discounted services or a monthly payment plan. You can apply for the sliding fee discount with your income and family size. Our sliding fee offers a nominal fee for those who qualify based on federal guidelines. Click here for more information.
     
  8. I have a big balance, can I set up a payment plan?
    We can help patients set up a monthly budget payment plan. You can make an appointment with our Patient Enrollment and Engagement Specialist or call our Billing office directly at 401-312-9892.  
     
  9. What is your appointment policy and How late can I arrive to my appointment?
    Our policy states that if a patient is 15 minutes, we reserve the right to cancel the appointment and to reschedule. Although, there are some circumstances when providers make an exception, which is determined on a case by case basis.
     
  10. Can someone else bring my child to their appointments?
    In order for someone to bring in your child, we must sign a parental consent form at the front desk giving consent for another person to bring in the minor to medical appointments. Exceptions may apply for sensitive visits like Behavioral Health and confidently visits.
     
  11. Can someone else bring my child for their physical/vaccines?
    Providers request that parents are present when a minor child is coming in for physicals or due for vaccines. Exceptions may apply for sensitive visits like Behavioral Health and confidently visits.
     
  12. Are there Spanish speaking doctors? Are there Portuguese speaking doctors?
    Yes, Blackstone Valley Community Health Care is committed to clearly and thoroughly communicating with all patients and their families about the care we provide. We are fully committed to providing quality health care to all patients that is linguistically and culturally appropriate.  Interpreter services for non-English speaking and hearing impaired patients are important to quality health care. Please let your doctor know in advance about your language or hearing needs. If you need an interpreter, please let us know when you check in.
     
  13. What do I do if I forgot my username and password?
    You can retrieve your username or password by clicking on the “Forgot username?” or “Forgot password?” links on the Patient Portal login page. You can use this guide on how to recover your login details for step-by-step instructions. If you encounter further issues please contact us at 401-312-5233 or email us patientportal@bvchc.org. This guide on how to recover your login details available in Spanish
     
  14. What are some of the things I can do within the Patient Portal?
    With a Patient Portal account you can communicate with your healthcare team by sending messages to your provider to ask questions, request your medical record and test results, contact the dental team or contact our billing department. You can also request medication refills, view your chart and request PHR and viewing your lab results. Directions on how message your provider in Spanish.  Directions on how to request medication refills in Spanish. Directions on how to view your chart and request PHR in Spanish
     
  15. How do I voice my concerns or get involved? 
    To learn more about how to get involved, click here. To get involved, send us an email at contact@bvchc.org