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For Patients

How to get what you need?

Waiting for a call back?  Please allow us 2-3 day (72 hours) to return your call.

Need your prescription(s) refilled?  Call your pharmacy: Blackstone Valley Community Pharmacy, Pawtucket, 401-642-2093 OR CVS Pharmacy, Central Falls, 401-288-0035. Please allow 2 to 3 days (72 hours) to refill your prescriptions and remember you can refill your prescriptions using the Patient Portal

Waiting on Test Results? Please allow 5 to 7 days for all results. You can view test results on the Patient Portal.

Need a form completed and returned? Please allow up to 7 days for all forms to be completed and returned.


Medical Records Request 

  • A complete copy of your records can take up to 30 days but we will do our best to complete requests sooner
  • Immunizations and proof of last physical can take up to 7 business days
  • If you do not need a paper copy, you can access your medical records, immunizations and proof of last physical on the Patient Portal

All copies of records and associated fees are processed under RI General Laws 5-37.3 and 40.1-5, Federal Privacy Regulations 45 CFR 160-164.  There is a fee if you are requesting a copy of your medical records for personal reasons; however, certain exceptions apply based on the reason for your request and certain insurance plan guidelines. To avoid fees, you can access your records on our Patient Portal.  To request a copy of your records, complete the authorization for release of information click here.